Ask a Nurse
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  • FAQ

    Q:Who is eligible for Home Care services?

    Anyone who needs assistance to remain safely in their home.

    Q:Is the staff insured and/or bonded?

    Yes, all staff are insured and bonded as well as thoroughly screened through our selection process.

    Q:Is a criminal background check done on staff?

    All staff has extensive background checks done before they are allowed to enter a client’s home and then done yearly, thereafter.

    Q:Who pays for Home Care services?

    We accept Self Pay, Long Term Care Insurance, Medicaid Waiver, as well as various state and county funding. We work with CSHCS (Children Specialized Health Care Services), DHS (Department of Human Services) and Area Agency on Aging, to name a few.

    Q:Is your Home Care service Accredited?

    Yes, we are accredited through CHAP (Community Health Accreditation Program) as a Private Duty Nursing Agency.

    Q:Who can make a referral?

    Anyone can make a referral. Simply call us at 1-734-480-0125 to find out what we can offer for you or your family member. Your physician or other referring agency may also make recommendations regarding your healthcare – just be sure to ask for Personal Touch Home Health Care Services, Inc.

    Q:How do I get started?

    Whether you want more information about our services, have a question about eligibility or need assistance in determining whether home health care is right for you or your loved one, we’d like to meet with you to assess your needs and identify ways we can help. Simply contact the Personal Touch office nearest you.

    Q:Who can benefit from our Private Duty Home Care program?

    Client Experiences:

    • Spinal Cord Injury
    • Injuries from auto accident
    • Temporarily disabled
    • Ventilator Dependent
    • Traumatic Brain Injured
    • Memory deficits
    • Decline in functional ability or self-care activities
    • Falls or other safety concerns
    • Medication compliance challenges
    • Social isolation/lives alone
      • Caregiver/Family Member Concerns:

        • Caring for a loved one that lives at a distance
        • Needs time to work or fulfill other obligations
        • Physical inability to provide care for a loved one
    Q:Is there a charge for an initial consultation?

    Our initial consultation is offered free of charge. We schedule an appointment with a Nurse Care Consultant who meets with the client to discuss their specific situation and how we can best meet each need. We encourage family members or representatives to attend this meeting as well.

    Q:Is there a “Contract for Services” and if so, what is the cancellation policy?

    Yes, there is a service contract that stipulates the rate, level of care, patient rights, and overall permission to provide home care service to the individual. You may cancel the services being provided at any time. There is no specification or obligation as to the duration of the contract.

    Q:How often are patient care needs reassessed?

    Each client is assigned their own Nurse Care Consultant who thoroughly evaluates the care being performed to ensure that services are consistent with the client’s personal care needs. Regular home visits and telephonic consultations are part of the on-going assessment process.

    Q:Why go through an agency as opposed to privately hiring someone?

    When someone privately hires an individual, they become the employer. With that come liability risks, staffing responsibilities, and quality management concerns. An agency like ours, insures and bonds all of our employees, assigns staffing managers to coordinate consistent staffing measures and monitors quality of care through on-going nurse assessments. With an agency, the client can rest assured their loved one is being well cared for and safe during their absence.

    Q:Do you provide services in facilities?

    Yes, we send caregivers to hospitals, nursing homes, and assisted living facilities. We provide the same personal care services just as we would in your own home.

    Q:Do you charge extra for night or weekend care?

    No, our fees are set at one constant rate depending on the level of care being provided. Our pricing structure is designed to be simple and straight-forward.

    Q:If I decide to use Personal Touch, how long would it take to start services?

    In most cases, care can begin within 24 hours of the time of referral. Personal Touch maintains a large pool of qualified staff at all times and has the ability to respond to client’s needs quickly.