We are “A Touch Above the Rest” because we make sure that we exceed the expectations of those we serve every day. Our clients become part of our family. Client satisfaction is at the core of everything we do at Personal Touch Home Health Care Services Inc. The lives of those we serve are directly impacted by the care we provide, and it is our commitment to provide exceptional services to you and your family.
Our Core Values
At the core of being “A Touch Above the Rest” are the 6 C’s;
Care, Communication, Compassion, Consistency, Competency, and Commitment.
Care
Every caregiver of PTHHC has a passion for and enjoys making a difference in your loved one’s life. We care for our clients, as they are truly a part of our family.
Communication
Communication between the administrative staff, caregivers, client, family members, and case managers are critical to a successful relationship.
Compassion
Our caregivers have the compassion to help our clients with their daily living needs. We are an extension of our clients, assisting them in every way. We are conscientious, thoughtful and compassionate.
Consistency
Relationships between clients and PTHHC are based upon consistency. Our clients rely on caregivers being consistent with schedules, timeliness, services provided, and minimal caregiver changes. This creates an atmosphere of comfort and trust.
Competency
Our caregivers are carefully chosen and skilled. Training and regular skill refreshers provide continual maintenance and growth of competency of skills.
Commitment
We are committed to provide consistent, quality care to our clients. We foster and build relationships between the client and our agency.
Creating the best match between client and caregiver is very important to the success of the relationship. This is why our staff personally meets with the potential client in order to determine what their needs are prior to selecting a caregiver. Careful selection creates a comfortable, trusting relationship between your loved one and the caregiver that is long lasting.
We carefully select our caregivers through selection, background checks, and reference verification. Our agency is bonded and insured.
We work to make every client happy and we take that commitment very seriously.
We’re available 24 hours a day to our clients if any questions or concerns arise after office hours.
